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Northcote Social Club

FAQs

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WHAT HEALTH INFORMATION SHOULD I KNOW BEFORE COMING TO THE VENUE?

All our staff are vaccinated and have had infectious control training. We continue to maintain a high standard of cleaning and sanitation, promote air flow and ventilation and physical distancing.

We ask that you only attend the venue if you are feeling well and are free from Covid-19 symptoms and if you are a close contact that you wear a mask.

If you require more information regarding our health and safety protocols please get in touch.

DO I HAVE TO WEAR A MASK?

In Melbourne you should carry a mask with you to wear on public transport, taxis, in ride share cars or if you are in the airports.

You are encouraged to wear a mask in crowded spaces and it is required that you wear a mask if you are a known close contact.

HOW MANY CAN WE BOOK FOR?

You can currently book via our bookings page for up to 8 guests. Bookings are recommended as capacity is limited. For larger groups please contact the venue via functions@northcotesocialclub.com

HOW LONG CAN WE BOOK FOR?

We are currently offering sitting sessions of 2 hours. Head to our bookings page to book now!

WHAT SHOULD I DO IF I EXPERIENCE OR WITNESS ANTISOCIAL OR DANGEROUS BEHAVIOUR IN THE VENUE?

Please speak up. We strive to be a safe and inclusive space for all.

You can report to our staff or security, or ask to speak to the manager on duty.

I PURCHASED A TICKET TO A SHOW THAT DIDN’T GO AHEAD. WILL I RECEIVE A REFUND?

Our bookings team are working to confirm new dates for all shows that were affected by Covid-19. All original tickets will be valid for shows on their new dates. All ticket purchasers should have been contacted via email with any info. Please contact the box office at ticketing@cglive.com.au for all further queries.

WILL YOU BE SCREEN THE FOOTY, CRICKET, SOCCER, SPECIAL SPORTING EVENTS?

We’ve got Fox Sports and show all of the AFL games live in season and any other sports worth drinking beer to the rest of the time.

I’M A MUSIC VICTORIA, RRR FM OR PBS FM SUBSCRIBER, HOW DO I REDEEM MY DISCOUNT?

NSC offers 10% off food & drinks for all Music Victoria, RRR FM & PBS FM members to say thanks for supporting our local music community. All you need to do is show your card at the bar at time of purchase to redeem. **Offer excludes functions & already discounted items.

CAN I PURCHASE TICKETS OVER THE PHONE?

Tickets can be purchased 24 hours a day via our gigs page. If you require any assistance contact us at ticketing@cglive.com.au

LOOKING TO BUY OR SELL TICKETS FOR A SOLD OUT GIG?

Tixel is our recommended resale platform for any sold out show. Tickets are verified and will be transferred to your details once purchase is finalised so you can feel secure in your purchase. Please contact the box office if you have any questions or check the show’s Facebook event for verified Tixel links or click here for a full list.

WHY CAN’T A PERSON UNDER THE AGE OF 18 ATTEND SHOWS?

It is venue policy that all our patrons be over the age of 18 in the bandroom. NSC does hold strictly under age events. See the Gigs page for details.

ARE SHOWS SEATED OR STANDING?

Our bandrooms are general admission and standing room only, however some gigs or events will have allocated seating. Check the gigs list for details. If you need a seat at a show, please ask a staff member to help you.

“I LOST MY TICKET”

If you have misplaced your confirmation email containing the E-ticket(s) please email the Box Office on ticketing@cglive.com.au and they can re-send.

LEAVING THE VENUE

When the event ends and/or you exit the building, you must:

1) Exit in an orderly and appropriate manner;

2) Follow the directions of staff to clear an area or access way;

3) Not cause undue noise or disruption to the adjacent amenity or neighbouring properties.

DO YOU HAVE WHEELCHAIR ACCESS?

There is wheelchair access via the middle door on High St. If this door is locked, please ask our staff for assistance if required.

WHAT ARE THE BOOKINGS FEES FOR TICKETING?

Booking fees are charged to cover administration and delivery costs as well as bank fees. Booking fees are NOT refundable.

IS THERE A SMOKING AREA?

The lower area of the deck has an open air section where smoking is permitted.

CAN I BRING RECORDING DEVICES LIKE AUDIO, TAPE, CAMERA OR FILM?

No, you cannot record an artist’s performance. You would require permission from the artist as per the Copyright Act, as the performance is “owned” by the artist. The authority to allow or not allow such recording devices on the night rests with the artists performing and not the venue.